No Need to create an account to place an order Click here for more details

Yes, in accordance with the new and updated data protection act we promise to keep your information private and secure. To read more about our privacy policy please see here.

Oh no! Please try to check your SMS/text message area initially and give a minute or so to get account access OTP. If this still doesn't work please contact our Customer Service team at support@globalpointmall.com with your account details and we'll try and help!

Your order should arrive within the time frame of your chosen delivery method, which you can double check in your order confirmation email. Delivery orders typically within 3-5 working days (this excludes weekends and public holidays). You will also receive updated notifications on your device if you use our app for any order updates.
If the delivery time frame has passed and you’ve still not received your items, please get in touch with our Customer Service team at support@globalpointmall.com with your order details. Please make sure to send us your order number so we can investigate your order status for you.

Once you have placed an order with us our seller/partner team work hard to make sure we are promptly starting to pack and process your order, therefore once you are CHARGED we are unable to interfere with this process and make any amendments.
But before our seller/partner assign a shopper and start working on order, you will have an option to cncel thru our app only. If an order is eligible for cancel you will see a cancel link on your order details on our app.
Please get in touch with our Customer Service team at support@globalpointmall.com with your order details if you have any other questions.

Please take extra care when entering your shipping instructions at checkout, once an order has been placed, we only have a short space of time in which to amend an address and sadly, if your parcel has already been dispatched, we are unable to change your shipping address for you.
If you find that you have entered the incorrect address, please contact our Customer Service team at support@globalpointmall.com with your order details and your correct address information. We will try to help you as much as we can!

Once you have placed an order, you should receive an email confirmation sent to the email address you provided at checkout and also if you place your order usiong our app then you can see the details on 'my order' area on the app. If for some reason, you did not receive this email, please check your spam/junk folders. If you still cannot find this, please log into your account to check that your order was initially processed, and if you are still having problems please contact us!

If you have not received your order within the allotted delivery time frame, please contact our Customer Service team within 3 days of the date on which you expected to receive the order. After this time has elapsed, GlobalPointMall reserves the right to decide whether to send our replacement item(s) for you.

Our seller/partners try as hard as possible to ensure you won't receive an incorrect item, however very occasionally this may happen. Please contact our Customer Service team with images of the incorrect item, where a member of our customer service team will help you further.

If you receive your order and an item is missing, please check your emails or junk emails to see if you’ve received an out of stock notice from us.
If you haven’t received this, please contact our Customer Service team with your order details so we can resolve this for you.

We accept payment from debit or credit cards - American Express, Discover, VISA, Mastercard, as well as payments made by cash at pickup/delivery.

No, if you do not want to set up an account with us we have the option to checkout as a guest. All you'll need is your contact and shipping information! But we highly recommend you to create an account so that you will have evrything related to your order at one place on our app.

Firstly, please check that you’re entering the discount code exactly as it appears (case sensitive) and check that the code is still in date and has not expired. Secondly, please check the T&Cs of your code, if the item is in sale or in a certain category the discount may not be valid on this product.
If it’s still not working, please contact our Customer Service team with your discount code and we will be able to advise you further.

We sell products thru our partner/seller network so please check their return and refund policies becuase it varies from seller to seller.

We sell products thru our partner/seller network so please check their return/exchange policies becuase it varies from seller to seller.

Please contact our Customer Service team if your return appears to be incorrect.
Please note that we will refund you the amount paid, please check your original order confirmation to check if discount has been applied at checkout to your items, before contacting us.

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or not as described. Please note that items which are damaged due to normal wear and tear; by accident; or through misuse will not be considered faulty and GlobalPointMall has the right to refuse a refund on these grounds.
If your item is faulty, please do not dispose or amend your item(s).
Please contact our Customer Service team within 3 days of receipt along with your name, order number, and images you can provide of the faulty item(s), so we can support you further. Please DO NOT return the faulty item to us unless told to by our Customer Service team.

Yes, it is possible! You can delete your account from the app or the web. Please follow the details given at Delete my GlobalPointMall account